Your guide to everything to see and do on the island of Lombok, Indonesia
Bookings and Cancellation Policies
We are looking forward to showing you our piece of paradise.
Tour Lombok Cancellation PolicyPlease note that no bookings are guaranteed until a deposit of 33% (one third) of the total tour & transfer value has been made. On receipt of your confirmation of itinerary and acceptance of quoted tour cost, we will issue an invoice through PayPal for your deposit payment. Once this payment has been made, your reservation will be confirmed by the immediate issue of a 'Booking Confirmation' email.If you need to change your booking, we are only too happy to do so where possible (depending on availability of tour guides and dates)If a booking is cancelled by a guest more than 7 days prior to your arrival, your deposit will be available for use as a credit toward another date or tour for a period of up to 6 months from the date of the original booking. Where a tour is cancelled less than 7 days prior to the booking date, no refund is applicable. Bookings are non-transferable to third parties, and expire after 6 months of the original booking dateNote regarding speedboat transfers to / from Gili IslandsIf weather conditions prevent speedboats from travelling between the islands of Lombok, Gili Trawangan, Gili Meno or Gili Air, Tour Lombok shall not be liable for alternate accommodation, meals, or alternate travel costs.The decision to not travel is that of the boat captain alone… if he should consider the journey too risky or to be dangerous in any way, he must refuse to travel. His decision is absolute and final.Where a journey between the islands is not able to be safely undertaken, we will either re-schedule the departure time / date to a time when it is safe, and will provide a transfer for affected guests from the boat departure point to Senggigi where alternate accommodation may be sought by the guest.Alternately, guests may receive a refund for the portion of the journey which cannot be undertaken (cost of boat transfer only).